canceling my account

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  craigprose · Member · Dec 3, 2020 at 2:54 pm

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  Receipt ID: {DELETED}
  Transaction ID: {DELETED}
  I was charged $48 today
  Want to close the account and refund $48.
  I did not receive an e-mail notifying me of the charge.
  If I cancel, will I be automatically refunded?

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  staff-ozmodiar · Staff · Dec 3, 2020 at 3:58 pm

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  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  staff-ozmodiar · Staff · Dec 3, 2020 at 3:58 pm

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  However, it appears that you have deleted the WordPress.com user account that you were posting from. I’m going to assume that you have sorted out your refund situation. If not, please feel free to contact us again.