Canceling my charges!!!

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  charisselain · Member · Sep 21, 2017 at 8:12 pm

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  I got an email saying that I will be charged $99 for a renewal. I need to cancel my $99 renewal charge please. I haven’t even used the website for about a year now or have finished it. I’m taking it down, thanks!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 21, 2017 at 8:17 pm

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  Do you wish to use the domain URL on another site registered under the same username account? Or do you wish to let it go completely? Staff need to know the answer to that question and this thread is tagged for them to follow up.

  Refunds and cancelling upgrades
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Canceling domains
  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  If that does not resolve your issue. Provide the following first:

  The URL of the domain in question.
  The username account that registered the site in question and purchased any upgrades for it.
  Whether or not you wish to use the domain on another site.

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  staff-zinnia · Staff · Sep 21, 2017 at 11:15 pm

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  Hi charisselain –

  There aren’t any upgrades connected to this user account that you’ve contacted us from here in this thread.

  My suggestion is to sign in to WordPress.com with the email address where the notification was delivered. That should get you in the correct account. Once you are signed in, come back and post a new comment here so that I can review the correct account and help with the request.