Canceling my free trial and releasing the domain

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  grimyhappypeople · Member · Jan 19, 2015 at 6:57 am

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  I tried canceling my trial 3-4 days ago using the tutorial about removing it from the shopping cart. I thought that everything was taken care of and then I looked on my billing history today and it said there were $99 of upcoming charges on January 24, when my trial would be ending. Please remove the trial from my account and DO NOT charge me for the premium account and delete the account altogether. I do not want to host my website through WordPress.com. I also put in the domain name we would be wanting to use and do not want that registered through WordPress.

  The blog I need help with is: (visible only to logged in users)

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  raincoaster · Member · Jan 19, 2015 at 11:00 am

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  My advice is to get staff to refund everything BUT the domain name. Then you don’t take a chance on losing it, and you can simply transfer the management to your chosen domain management company later.

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  grimyhappypeople · Member · Jan 19, 2015 at 4:45 pm

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  Thnaks for the advice raincoaster. I’d like to update my last request and please cancel the trial, but keep the domain. Thanks.

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  timethief · Member · Jan 19, 2015 at 4:47 pm

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  I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  grimyhappypeople · Member · Jan 19, 2015 at 5:30 pm

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  Thank you time thief! I had no idea I needed to do to tag it to get staff help, but it makes sense.

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  timethief · Member · Jan 19, 2015 at 5:35 pm

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  You’re welcome and not to worry as Staff will sort this with you as soon as they work their way forward to this thread.

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  amightywp · Member · Jan 20, 2015 at 6:43 pm

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  Hi there,

  I have disabled auto-renew for your free trial, so it will expire rather than renew on the 25th. Our system will charge you for the domain on or around the same day.

  Let me know if you have any questions!

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  grimyhappypeople · Member · Jan 21, 2015 at 7:57 pm

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  Thank you! I appreciate your help.

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  amightywp · Member · Jan 21, 2015 at 10:58 pm

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  No problem. Have a great rest of your week!