Canceling order.
-
I made a domain purchase with privacy protection (totaling $26) and have decided that I do not want to follow through with it. I looked through the support where it says to go to Manage Purchases page (https://wordpress.com/purchases) but when I go there, there is nothing there – simply says ‘Looking to upgrade?’
What am I supposed to? I would like to cancel before the 48-hours!
The blog I need help with is: (visible only to logged in users)
-
We need details such as:
- The username account that purchased the upgrade.
- The underlying .wordpress.com blog the upgrade was purchased for.
- Any domain URL that is involved in the transaction.
- The date the upgrade was purchased.
If you purchased a domain URL through wordpress.com you can keep it to use it on another site then, of course, there will be no refund for that portion of the upgrade. Simply let Staff know here what you want to do about that please.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
When we need Staff help with issues Volunteers cannot resolve like this one we type modlook into the sidebar tags on our forum threads. I did that for you.
How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
-
The username that purchased the account was mommabear29, and the underlying WP blog is the same – mommabear29.wordpress.com. I don’t know why the original thread says that I need help with theredheadlifecom.wordpress.com, =/
The domain trying to be added is theredheadlife.com
Date of upgrade: February 27, 2016
Let me know if there’s anything else I can do.
-
And I don’t want the domain URL at all. No plans on using it anywhere else. Just a full refund.
Thank you for any help.
-
I tagged this thread for Staff assistance. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. Please be patient while waiting as they have a backlog, but not to worry as this thread datestamp is prior to the allowed timeframe.
-
I got an email that said that the domain will take 72-hours to complete, which I guess would explain why theredheadlife.com cannot be found.
Which is a little confusing – have 48-hours to cancel but it takes 72-hours to complete. Kind of a little backwards there, haha.
But thank you, timethief. First time dealing with WordPress.
-
I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.
Please let me know if there is anything else I can do for you.
- The topic ‘Canceling order.’ is closed to new replies.
WordPress.com Forums 