Canceling Payment

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  yetkileaks · Member · May 15, 2018 at 2:04 pm

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  Hello,
  after my invoice was automatically debited from my payment acoount without my knowledge, I tried to cancel the payments, but $26 was not returned. Full refund, please.

  best regards

  The blog I need help with is: (visible only to logged in users)

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  vinitdhake · Member · May 15, 2018 at 2:43 pm

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  Hi there,

  Adding a ‘modlook’ to the thread. So that a staff member will soon look into it.

  Thanks!

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  supernovia · Staff · May 15, 2018 at 10:51 pm

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  Thanks @vinitdhake :)

  
  @yetkileaks, it looks like there are a few factors here:

  – The $26 was for the renewal of the domain ytknguny-socialtrading.com , which I can see you’ve subsequently cancelled. Please understand that a cancelled domain might not be available again anytime soon. If you’ll be using it elsewhere, let us know right away so we can get it back for you.

  – There was also a billing dispute, which makes refunds a little trickier. I’ll find out the current status so we can determine the best path forward.

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  supernovia · Staff · May 16, 2018 at 3:24 pm

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  It looks like this dispute was at a stage where I was able to refund the $26, so that’s done. You’ll see that in the next few days.

  If you change your mind on the domain, though, please let us know right away. No guarantees that we can get it back, but we can try if we hurry.