Canceling plan

  • Unknown's avatar
    yousefisean · Member ·

    I know I have to go to the ‘purchases’ tab in order to cancel my plan and get a refund before my week is up. When I click purchases, the page itself never loads. I have tried on multiple devices and computers. Now in my quest to find an email or a phone number to contact support, Im realizing how difficult it is for me to simply cancel my plan.

    Does anyone know how I can get in direct contact with WordPress?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • marutim · Staff ·

    Hi there,

    Thank you for contacting WordPress.com! I am happy to help you with your questions.

    I have checked your WordPress.com account and found no paid subscriptions associated with this account. You can verify this by checking the purchases.

    If you have a different account with the paid subscriptions, please reach out to our support from that respective WordPress.com account, and we will be happy to help you with it.

    You can refer to this guide to help you with options to contact WordPress.com support

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