Canceling purchase

  • Unknown's avatar
    kimsolga · Member ·

    I need to remove my credit card from an unnecessary recurring charge and cancel a charge made on 1/28. I do not see this charge in my https://wordpress.com/me/purchases/billing. How do I reach an account technician to do this?

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    Let me know if you have any questions.

    Thanks!

  • Unknown's avatar
    kimsolga · Member ·

    I assume you have the information and ID about this charge that I tested at https://wpchrg.wordpress.com/
    I don’t want to provide any details on a forum, so please email me directly at my official WordPress identity if you need further details.

    The charge appears to be associated with a website that I created several years back for a client. monarchparents.org was the site. It is now defunct…discontinued…the domain name is unpointed. It has been closed for over 8 months at this point.

    I am not sure what username/account that purchased the upgrade was ordered by, or who would have even done this. I was assuming it was some sort of automatic renewal. No one would have ordered any new service.

    But the card being charged is my personal card. I need that charge reversed. I can request a chargeback with the credit card company if that is the best way. Please advise.
    Kim

  • supernovia · Staff ·

    Hi Kim, we’ve reached out privately via email for more information. Please don’t do a chargeback; we’ll likely be able to help once we’ve verified the charge.

    Thank you!

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