Canceling theme

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  yalaurie · Member · Jan 12, 2015 at 10:24 pm

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  Okay, so I purchased a theme and I can’t get my logo to work with it so I am going to abandon it. When I click on store, and click “cancel theme” it brings up a box with nothing in it and won’t cancel. Is this a bug? I’ve tried for the last couple of days to cancel and refund and it isn’t working. Help!
  Thanks!

  The blog I need help with is: (visible only to logged in users)

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  kathrynwp · Staff · Jan 12, 2015 at 10:44 pm

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  Could you please confirm that you would like to cancel Oxford (and its accompanying year of Custom Design) on this site, and I’ll take care of it for you:

  https://matkapup.wordpress.com/

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  kathrynwp · Staff · Jan 12, 2015 at 10:45 pm

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  Your logo looks great, though, is there anything I can help you with on that front?

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  yalaurie · Member · Jan 12, 2015 at 10:48 pm

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  Thanks Kathrywp, the logo I have on there now was just one I made to fit the theme because I couldn’t get my other one to work. While the theme is really lovely, I think I will find one that is a little more forgiving. :)

  So yes, This is me confirming to cancel the Oxford theme, and the year of custom design.

  Thanks for your help. I totally appreciate it!

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  kathrynwp · Staff · Jan 12, 2015 at 11:11 pm

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  OK, sure! I’ve refunded the theme and removed Oxford and Custom Design from https://matkapup.wordpress.com/ It can take 1-2 weeks for a refund to be reflected on your account.

  Just let me know if you need anything else and I hope you find a theme that better suits your needs!

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  yalaurie · Member · Jan 12, 2015 at 11:14 pm

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  Awesome. Thanks so much. I appreciate your help!

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  kathrynwp · Staff · Jan 13, 2015 at 4:37 pm

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  My pleasure!