cancell automatic payment – remove my paypal account

• 

  neasamartin · Member · Jan 9, 2016 at 7:13 pm

  • Copy link
  • Add topic to favorites

  I would like to remove my paypal account information from wordpress and cancel the automatic renewal for the domain on lochlinservices.com

• 

  timethief · Member · Jan 9, 2016 at 7:40 pm

  • Copy link

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Do you want to retain the domain URL? Staff need to know your answer.

  I typed modlook into the sidebar tags on our forum threads. I did that for you so the domain URL will not be lost.

  From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  kokkieh · Staff · Jan 11, 2016 at 2:01 pm

  • Copy link

  Hi there,

  Automatic renewal is not currently active on your domain and it will expire in one month unless you renew it manually.

  If there are any payment details stored in your account, you can edit or remove it on the Billing History page, here:
  https://wordpress.com/me/billing

  If you paid directly via PayPal, then we don’t store those details as you made the authorisation for the transaction on the PayPal website and never entered any payment details into WordPress.com.

• 

  neasamartin · Member · Jan 11, 2016 at 5:45 pm

  • Copy link

  Thank you – this is very clear. It is hard to easily find this information on the website or through the Q&A.

• 

  kokkieh · Staff · Jan 12, 2016 at 7:43 am

  • Copy link

  We are working on updating our entire support section, so thanks for this feedback. We’ll see if we can include more detailed information on how payment details, etc works.

• 

  neasamartin · Member · Jan 12, 2016 at 8:44 pm

  • Copy link

  Terrific!