Cancellation

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  gamselgaming · Member · Jan 10, 2015 at 5:11 am

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  Hello,

  I am not happy with my service through WordPress.com.
  1.) I was not informed that I could not receive monetization via .com
  2.) I am not impressed with the lack of plugins
  3.) I am not impressed with the overall service of wordpress.com
  4.) I am not impressed with the poor navigation of the general site

  I also tried to refund the theme myself manually though my WP-admin, but failed as your site enjoys mercilessly teasing it’s consumers to thinking there’s good customer support.

  I would like a refund of my Premium Upgrade along with my Beacon Premium Theme

  Please contact me with any issues.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Jan 10, 2015 at 4:45 pm

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  Hi!

  I’m so sorry you aren’t having a great experience! First things first, I have refunded the Bacon theme. You can see that refund here:

  https://dgrusy.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history

  Regarding the Premium bundle, it looks like you used it to register a domain (gamselgaming.com). Did you want to continue using that domain? If so, I will refund a total of $73 to your account ($99 – $26 for the domain). You can change the name servers on the domain to use it with a different service:

  Change a Domain’s Name Servers

  Eventually, you can transfer it to another registrar:

  Transfer a Domain to Another Registrar

  Can you let me know how you would like to proceed?

  I’d like to address your other questions as well:

  I was not informed that I could not receive monetization via .com

  While we don’t allow display advertising, we do allow affiliate links. You can read more here:

  http://en.support.wordpress.com/advertising/

  We also have e-commerce options:

  Sell Online on WordPress.com

  I am not impressed with the lack of plugins

  Ah – It sounds like you’re thinking of WordPress.org, which is a bit different than WordPress.com. You can read more about the difference here:

  WordPress.com vs. WordPress.org

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  gamselgaming · Member · Jan 10, 2015 at 6:10 pm

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  Yes I want to keep the domain gamselgaming.com so I can transfer it elsewhere. But the premium upgrade I want refunded. Sent from my iPhone

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  jeremeylduvall · Member · Jan 10, 2015 at 6:50 pm

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  I have refunded a total of $73 to your account (pardon my poor math earlier!). The domain is still active on your account as shown here:

  https://dgrusy.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  After 60 days past the registration date, you can transfer it using the instructions here:

  Transfer a Domain to Another Registrar

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  gamselgaming · Member · Jan 11, 2015 at 4:04 am

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  What about the theme refund? I have not recieved an email notifying the refund processing.

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  jeremeylduvall · Member · Jan 12, 2015 at 3:11 pm

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  Hi!

  The theme was refunded on 1/10/15 as shown here:

  https://dgrusy.wordpress.com/wp-admin/admin.php?page=billing-history&user=73592037

  The funds should show up on your account within the next 2-3 business days.