CANCELLATION

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  purkeyslilaussies · Member · Feb 1, 2015 at 5:48 am

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  I tried to follow the instructions on cancellation and it didn’t give the option. I specifically ordered the 99.00 package so I could have domain purkeyslilaussies.com without the wordpress in the name. BUT once I paid it was listed with wordpress in the domain name. I want this cancelled NOW. Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 1, 2015 at 8:13 pm

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  Hi there,
  purkeyslilaussies.com is available but there is no domain mapping upgrade for purkeyslilaussies.com so it seems that something went wrong and it was not registered. Also be aware that one is required to have an underlying .wordpress.com blog URL to map from to the domain URL. And, it does take up 72 hours for domain name propagation to take place throughout the internet.

  As this thread is tagged for Staff they will assist when they work their way forward to this thread.

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  amightywp · Member · Feb 2, 2015 at 8:39 pm

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  Hi there,

  The WordPress.com premium account has already been removed out of your account, so you’re all good! Let me know if you have any other questions.

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  purkeyslilaussies · Member · Feb 9, 2015 at 4:20 am

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  Still haven’t received the refund for the 99.00 for upgrade.

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  purkeyslilaussies · Member · Feb 9, 2015 at 4:23 am

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  I went thru wix.com to get my website after it didn’t work right on here and I tried for 48 hrs to get ahold of a person to work on fixing it. Only made my new site yesterday. Once I get the refund I will cancel my complaint with paypal.

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  amightywp · Member · Feb 9, 2015 at 3:45 pm

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  Hiya,

  I have gotten in touch with our store department, who handles issues with refunds. As soon as I have any additional information about the status of your purchase I will let you know!

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  theeducatedmouse · Member · Feb 9, 2015 at 4:11 pm

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  I have requested a refund for the premium upgrade. I was unable to set up an email and requested that my email be changed to a personal email under account settings in order to receive the cancellation confirmation email. It continues to say that the requested email change is pending. I need to have this taken care of as soon as possible.

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  amightywp · Member · Feb 9, 2015 at 4:30 pm

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  Hi @theeducatedmouse,

  Since this is dealing with a different issue, could you please create a new thread right here:

  https://en.forums.wordpress.com/?new=1

  We’ll be happy to help out but we need to address each item separately. Thank you!

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  amightywp · Member · Feb 9, 2015 at 7:21 pm

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  @purkeyslilaussies,

  I have verified with our store department that because this charge was disputed with Paypal, the issue is now entirely with them and there is nothing else which we can do. This process can take some time (in some cases up to 70 days). They will return the funds to you as soon as they have completed their process.