Cancellation

  • Unknown's avatar
    ourlifeinredkc · Member ·

    I am trying to cancel my domain. When I click the ‘Cancel and Refund’ button, all I get is a ‘This upgrade cannot be cancelled’ message.

    I am still on my 48h window to cancel and get the refund, so please look into this as soon as possible.

    Thanks

  • Unknown's avatar
    timethief · Member ·

    Do you want to use the URL on another site?

    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

    Note: It takes from 1 – 2 weeks for the refund to be received.

    Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    I tagged this thread with modlook for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • supernovia · Staff ·

    @ourlifeinredkc, we didn’t hear back as to whether you intended to use the domain elsewhere, and I don’t want you to miss that 48 hour window. I’ve cancelled the domain as requested, and the refund is on its way. Please note it may be a few business days before you’re able to re-register this domain. Cheers!

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