Cancellation

  • Unknown's avatar
    concretebydunlap · Member ·

    I tried cancelling my subscription and its been less than 30 days but it only gave me credit for the business at $199 and not the $99 for the premium. I tried using your service but it is way to difficult for me. How do I go about getting the full refund? Thanjs

  • staff-zinnia · Staff ·

    Hi
    Thank you for providing your site name. Did you purchase the Premium plan and then decide to upgrade to the Business plan? If so, you should only have paid the $199 difference between the 2 plans. Here’s the comparison https://wordpress.com/plans/compare

    All of your WordPress.com purchases and billing history can be found here. https://wordpress.com/purchases

    Here are instructions to request a refund for any eligible purchases. You are correct that you have 30 days to request a refund for these plans. https://en.support.wordpress.com/refunds/

    It will take 7 days (or longer) for the refund to be processed into your account. If you need further assistance we can tag this thread ‘modlook’ for staff to help you as volunteers can’t see any transaction history.

  • Unknown's avatar
    concretebydunlap · Member ·

    Yes that is exactly what I did, I purchased the premium first then I upgraded, mainly because I really did not know what I was doing and I was thinking the business would be easier to figure out . I was able to ask for a refund on the business plan but it did not give me the option to cancel the premium. What is weird is that it shows that I am on the free plan now, but the email they sent me only shows the credit of 199 coming and in my purchase history it is showing the credit for 199 and the debit of 99 with no credit reference. I should not have even tried to build my own website, I could not even figure out how to navigate through the menu options.

  • staff-zinnia · Staff ·

    I have tagged this thread ‘modlook’. A staff member will contact you regarding the refund questions. Please subscribe to this thread (check the box underneath the comment field) so that you can receive notification of their reply.

  • staff-ozmodiar · Staff ·

    That should not have happened and you should have been refunded the full amount that you paid.

    I have processed that refund for you. Please be aware that it can take up to 7-10 business days for refunds to show up on your statement.

    Please let me know if there is anything else I can do for you.

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