Cancellation

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  superwoman0007 · Member · May 23, 2016 at 10:20 am

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  I received an email to say wordpress would auto renew my subscription, however when I log in I can find any way of cancelling it as it doesn’t show my purchases. Please help as soon as possible as I do not use this and no longer require it.

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  staff-zinnia · Staff · May 23, 2016 at 11:11 am

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  Good Morning @superwoman0007 – The subscription is going to be found under the account that purchased it originally. Once logged into the correct account you will find the option to renew or cancel your subscription via Purchases.
  After locating the subscription just click ‘cancel’ to remove it from your user account.

  The subscription is also going to be noted in your billing history on the account that originally purchased it, you can check your billing history here: https://wordpress.com/me/billing

  If you need help accessing the correct user account to locate the subscription, you can visit Account Recovery.

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  superwoman0007 · Member · May 23, 2016 at 10:46 pm

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  Thanks for your reply and info. Unfortunately I have done this as I said above and it shows that I don’t have any previous history or purchases, so I can’t change something that isn’t there. I don’t know how I can be getting a reminder that I have a subscription when the account is empty?

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  timethief · Member · May 23, 2016 at 10:48 pm

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  What is the URL of the domain you want to cancel?
  How many username accounts do you have?
  Which one registered the .wordpress.com blog URL?

  Let’s ask Staff to assist you with sorting this out. I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · May 24, 2016 at 4:31 am

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  Hi folks. Liz is correct, this site appears to be under a different account.

  If you are the owner of this site, please log out, then log in using your other email address. Cheers!

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  jennyberczely · Member · May 24, 2016 at 5:13 am

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  Thanks so much! I have deleted the domain and my credit card record – phew! Great support guys! :-)

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  staff-zinnia · Staff · May 24, 2016 at 11:00 am

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  I’m happy to hear you have it worked out. Best wishes :)