Cancellation

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  ashleyjbo · Member · Sep 8, 2016 at 4:54 pm

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  I would like to cancel my domain subscription for contouredresumes.com . I am unable to locate the option on the website that will allow me to cancel before I am charged on Sept. 15th. can you assist me with canceling? Thanks

  Ashley Bolden

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 8, 2016 at 5:00 pm

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  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-doublebassd · Staff · Sep 8, 2016 at 7:09 pm

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  Hi there,

  I would be happy to assist you in cancelling your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into canceling the subscription purchase.

  Let me know if you have any questions.

  Thanks!