Cancellation

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  parishkx · Member · Apr 19, 2017 at 7:21 pm

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  Hi, I purchased the personal plan and a domain name today – it advised online I would receive a full refund but my email says I’m only going to receive a partial refund. Is that correct?

  Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 19, 2017 at 7:27 pm

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  Do you wish to use the domain URL on another site?
  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

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  timethief · Member · Apr 19, 2017 at 7:28 pm

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  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  parishkx · Member · Apr 19, 2017 at 8:01 pm

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  Ahh I still want to use it!! Never mind – thanks

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  gemmacevans · Member · Apr 20, 2017 at 9:29 am

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  Hi parishkx,

  Do you want to keep your domain and plan? If so, I can restore the domain to your account and send a payment request for the amount you have already been refunded. Once that has been paid I can add the plan back.

  Let me know what you would like to do.