Cancellation

  • Unknown's avatar
    pamslip · Member ·

    Hello- I tried to cancel my account/site/payment but did not receive a confirmation. Can you confirm that my payment will be refunded?

  • Unknown's avatar
    ceoadebayo · Member ·

    Hi pamslip,

    Can you please provide the link to the website you need help with. I will tag this a “Modlook” and a staff member will look into the issue.

  • Unknown's avatar
    timethief · Member ·

    @pamslip

    Did you carry through and you use the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

    Canceling and refunding purchases
    There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
    • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
    • The refund period for Domain Registrations and Renewals is 48 hours.
    • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

    Canceling domains
    It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

    If you want Staff to investigate you must provide specifics.

    1. What is the URL of the domain?
    2. Which wordpress.COM plan did you purchase?
    3. Which wordpress.COM site did you purchase it for?
  • fstat · Staff ·

    Hi there,

    I can see that you canceled your plan and domain on April 3. Also, on the same day we issued a full refund which you can see a receipt for it here:

    https://wordpress.com/me/purchases/billing/

    You should see that refund on your statement within 7-10 days.

    If you have any other questions, just let me know and I’ll be happy to help.

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