Cancellation

  • Unknown's avatar
    withimpact24 · Member ·

    How do I cancel and get a refund for unused fees?
    Thank you,
    Dave

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    mywritingmuscle · Member ·

    Hello @withimpact24,

    The account you’re using to post here does not appear to own any upgrades here on WordPress.com which would need any kind of fees.

    For what plan on what site do you need help with? If you can give the url for the site you need to help with, one of us on the forum can help you with a few steps or tag a staff member to assist you further if needed.

    Hope this points you in the right direction of support.

  • Unknown's avatar
    withimpact24 · Member ·

    Thanks for the response mywritingmuscle. As you can from the cut and paste from my bill, I paid $300 for a 12-month subscription on my account and I want to cancel my account. I moved my web site lifeimpactcoaching.com to another host, with a developer.

    Thoughts?

    WordPress.com Business(new purchase)
    lifeimpactcoaching.com
    $300.00

    Thank you,
    David

  • Unknown's avatar
    mywritingmuscle · Member ·

    Hello,

    Thank you for providing the url and also the WordPress.com plan of purchase information.

    For users with the business plan you get 24/7 live chat support coverage via https://wordpress.com/help/contact/. I suggest you take this query further through the live chat as the process will be more professional, authentic and timely.

    However, now that you have already posted here in the forum, I will also do my bit in tagging a staff member to assist you further.

    Hope this points you in the right direction of help.

  • staff-zinnia · Staff ·

    Hi David –

    Thanks for getting in touch. It’s not possible for us to process a refund for the payment that occurred on 2018-11-05 . We’re only able to process a refund for 30 days after purchase or renewal.

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