Cancellation

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  madsmcleanblog · Member · Mar 10, 2019 at 11:03 pm

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  Hi there, I would like to please cancel my domain as I no longer wish to use it or pay for it. Can you please help me?

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Mar 10, 2019 at 11:16 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  mywritingmuscle · Member · Mar 10, 2019 at 11:24 pm

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  Hello @madsmcleanblog,

  If you have a domain registered here with WordPress.com , here is how you can cancel what you no longer need. Please follow the instructions provided in the link below:
  https://wordpress.com/me/purchases

  It’s recommended to also read through the refund policy to understand the domain cancellation consequences thoroughly. Please find the link below to educate you on the refund policy:

  Refund a Purchase

  The above steps should be able to help you cancel what you no longer need by yourself. In case you find it difficult to cancel it on your own, I am also tagging staff with modlook on this thread to assist you in this situation. Someone from the staff will reach you shortly.

  It will also be helpful for the staff to assist you more efficiently if you can confirm the domain name or site address you wish to cancel in a reply to this post.

  I hope this points you in the right direction of help.

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  mywritingmuscle · Member · Mar 10, 2019 at 11:27 pm

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  @torres126, Sorry for the overlap.

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  kokkieh · Staff · Mar 11, 2019 at 10:25 am

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  Hi there,

  What domain do you wish to cancel? The account you’re using to post here has never owned any domains on WordPress.com.

  However, I do see you had a Personal Plan with us that recently renewed.

  We offer a full refund on all upgrades if you contact us within 30 days, but in this case it appears that you also disputed the charge with your bank. When you dispute a charge you are essentially accusing us of fraud, and the payment is frozen pending an investigation. Additionally, your site is locked pending payment of a chargeback fee. You can read our full policy here:

  Chargebacks & Disputes

  It appears the dispute has since been cancelled, so we might be able to refund your payment ourselves now. Or else we can restore the Personal Plan to your site. Please let us know which you’d prefer.