Cancellation

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  angelscorner1 · Member · Jan 27, 2020 at 6:44 pm

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  I cancelled in 2019 and was charged today and seen the cancellation didn’t go through, how do I get a refund and make sure the account cancels correctly

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  staff-doublebassd · Staff · Jan 27, 2020 at 6:59 pm

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  Hi there,

  I see you filed a dispute with either PayPal or your bank.

  Can you please contact your bank or credit card company and ask them to cancel the dispute? If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

  Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

  Chargebacks and Disputes

  Let me know if you have any questions. Thanks!

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  haydenduncan6a18dd61e5 · Member · Jan 27, 2020 at 7:10 pm

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  Hi, I have an old account with you for a company I no longer own and don’t have email for. I have been charged $96usd for something against me CC. I need it refunded and whatever account it is attached to cancelled. Please help.

  The company account would be under either Staple99 or Stable99.

  Thanks.
  Hayden

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  supernovia · Staff · Jan 27, 2020 at 7:31 pm

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  Hi Hayden, we can help with a refund, but we do need proof of ownership. Can you either go to wpchrg.com and fill out the form there, then contact billing?

  Or, you can use these steps:

  Recover Your Account

  Here’s how to find the transaction ID. Please be sure to enter it in the secure account recovery form rather than posting it publicly in our forum.
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt