cancellation

  • Unknown's avatar
    wearegrahamsnumber · Member ·

    why am i getting charged when I canceled this 2 years ago?
    Please refund $99 to my account immediately
    Thank you

  • staff-doublebassd · Staff ·

    Hi there,

    You filed a dispute with either PayPal or your bank, so we have issued you a chargeback fee.

    Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possibly not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

    Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

    Chargebacks and Disputes

    Let me know if you have any questions. Thanks!

  • Unknown's avatar
    meiravive · Member ·

    Paypal has stopped the charge back, I am confused where on the site you can actually request a refund or cancel a purchase. In your support pages it says to go under manage products and then to cancel subscription, however I have not seen this. sense the chargeback was denied, can the process please start to cancel my purchase and issue a refund.

  • staff-doublebassd · Staff ·

    Hey @meiravive,

    I would love to assist you, but in order to keep threads on topic and prevent the OP from receiving email notifications, I wanted to see if you could create a new post?:

    https://en.forums.wordpress.com/?new=1

    Feel free to add the modlook tag to the thread so staff can respond immediately.

    Thanks!

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