Cancellation

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  tomaszglaba · Member · Oct 24, 2021 at 6:13 pm

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  Hi
  My name is Thomas Glaba
  I would like cancel this domain and get back money.
  My domain: kreacjemeblowe

  I don’t have a site with WordPress.com yet

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  staff-doublebassd · Staff · Oct 24, 2021 at 8:09 pm

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  Hi there,

  What is the full domain address?

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  tomaszglaba · Member · Oct 24, 2021 at 8:14 pm

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  https://kreacjemeblowe.com/
  User: tomaszglaba

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  staff-totoro · Staff · Oct 24, 2021 at 8:36 pm

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  Hi there,

  I do not see any upgrades under your @tomaszglaba WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? I can confirm that domain is registered at WordPress.com but is under a different account and not your tomaszglaba login.

  If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

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  rvmgy2jjtb · Member · Oct 25, 2021 at 7:31 am

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  rvmgy2jjtb this is user name

  I logged from apple id (email visible only to moderators and staff)

  That is the reason why I wanna canceled and refunding my money.

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  rvmgy2jjtb · Member · Oct 25, 2021 at 7:33 am

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  https://kreacjemeblowe.com/

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  kokkieh · Staff · Oct 25, 2021 at 7:44 am

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  Hi there,

  Cancelled domains are not released immediately, and it can take anything from a few days to over a year before a cancelled domain becomes available again, if at all. You should never cancel a domain that you still want to use, as there’s no guarantee that you’ll be able to use it again somewhere else in future.

  Please confirm that you understand this, and that we should cancel your domain.

  Do you also wish to cancel the premium plan, or only the domain?

  If you cancel the plan and domain, we can issue you a refund for the $96 you paid for the plan.

  If you cancel only the domain, the free domain credit included in your plan will be restored so you can use it for a different domain. But as you didn’t pay separately for the domain, you won’t receive a refund in that case.

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  rvmgy2jjtb · Member · Oct 25, 2021 at 8:30 am

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  Hi again

  Please cancel the plan and domain.
  I confirm my decisiom about this.
  Sent confirmation when you refund my money, then i will check my a bank account

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  kokkieh · Staff · Oct 25, 2021 at 9:07 am

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  Thanks for confirming.

  I’ve canceled your plan and domain and issued a refund. You should receive the full refund in about 10 business days, depending on your bank’s processing times.

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  rvmgy2jjtb · Member · Oct 25, 2021 at 9:09 am

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  Thanks

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  kokkieh · Staff · Oct 25, 2021 at 9:33 am

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  Happy to help :)