Cancellation and full refund
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My bank account was charged with no warning, not happy about this! I would like my account completely closed and receive a FULL REFUND. I no longer wish to keep my domain as this website was never set up.
The blog I need help with is: (visible only to logged in users)
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What is the domain URL please?
Have you read this auto renew section in this support doc?
https://en.support.wordpress.com/manage-purchases/#auto-renewCanceling and refunding purchases
There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
• WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
• The refund period for Domain Registrations and Renewals is 48 hours.
• It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. Canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Canceling domains
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.In addition note that all sites with upgraded plans include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Domain name: uniquebeaddesigns.com
My request to cancel and receive a full refund is within the 48 hours. This is very sneaky practice on a holiday! -
There is nothing at all sneaky going on here. Please act on the information I provided above for canceling and refunding purchases http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
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Hi rayers926,
Your account shows uniquebeaddesigns.com recently auto renewed and you disputed the payment to WordPress.com. As a result, PayPal has issued a chargeback against us:
When a chargeback is issued, all upgrades are removed and your site is locked until either you pay a chargeback fee or cancel the chargeback. Once the fee is paid or the chargeback has been cancelled, your account returns to normal.
I’ll be happy to issue a refund but the dispute will need to be cancelled through the PayPal Resolution Centre first. Until then, the payment is locked from our side.
Please let me know if you have any questions.
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I have tried to call the [redacted] customer service number and there is no LIVE person to speak to. Again, I would like my website and domain cancelled for a full refund.
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There is no phone support here at WordPress.COM and you are not contacting our Staff when using that number.
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gemmacevans is Staff and she has explained that you incorrectly reported a chargeback when no fraud had taken place. It must be
cancelled through the PayPal Resolution Centre first. Until then, the payment is locked from our side.
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Will I receive my FULL REFUND OF $35.88 upon cancelling my dispute?
Of course. First you need to address the fact that you created a chargeback as though a fraud took place when none had taken place. All upgrades are auto renewed as stated here https://en.support.wordpress.com/manage-purchases/#auto-renew
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That is the phone number given as customer service on my receipt of payment to contact for HELP.
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Hi rayers926,
Will I receive my FULL REFUND OF $35.88 upon cancelling my dispute?
When the dispute has been fully cancelled, I can refund $35.88 to you. Just let me know when you’ve done so and I will check that information has come through to our system.
The phone number you mentioned provides the option to leave a voicemail but we don’t offer phone support. These forums are where we provide support for sites using the Free plan. Our paid plans include email and Live Chat support.
I can help you here though :)
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There is no open claim or dispute at this time per PayPal automated line in regards to my account.
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I would like to cancel my site too… I got a refund for the upgrade to premium, but I didn’t get a refund for the domain. My site was http://www.whiskandwhim.com
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@amandabnguyen
Please do not hijack threads others create. Instead uses the Add New Topics link to create your own thread https://en.forums.wordpress.com/?new=1 -
I had purchased the domain through wordpress.com and then upgraded it so that was a charge of $48 twice… and then i canceled the upgrade, it I was refunded $22… so now I’m at a loss of what to do next. I wish there was an undo button.
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@rayers926
Please ignore the post by amandabnguyen into this thread. gemmacevans our Staff member will return to this thread as soon as she can. -
@amandabnguyen
Please do not hijack threads others create. Instead use the Add New Topics link to create your own thread https://en.forums.wordpress.com/?new=1 -
You should have received notification from PayPal that I have cancelled my dispute. It would be greatly appreciated if you return my money to my account as quickly as you took it out.
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