Cancellation and refund

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  kspacies · Member · Sep 21, 2015 at 1:34 pm

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  hi,
  I want to cancel my WordPress.com Premium. I have bought it yersterday. It seems impossible! I received an email to confirm but after I can read that I should contact support.
  When I want to contact the support, I can read A Few Common Questions: Does your blog not display properly? Try clearing cache and cookies.
  Need a refund? We provide a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. For domains, we can refund within 48 hours of purchase. Head to your My Upgrades page to get a refund, cancel, or turn off auto-renew.
  Is your blog self-hosted? Head to the WordPress.org forums or learn about the differences between WordPress.com and WordPress.org.
  Are you wanting to import content from another platform? We have tools to let you import your content from Blogger, Tumblr, and more!
  I can’t do anything after that! I don’t know how to cancel and obtain my refund. Because I don’t want to use WordPress finally to create my website.Please let me know how I can do it?
  Thank you

  The blog I need help with is: (visible only to logged in users)

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  carladoria · Member · Sep 21, 2015 at 7:40 pm

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  Hi,
  For staff attention on these forums, type the “modlook” tag on this thread (right side bar). WordPress staff will get back to you as soon as it’s possible.

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  timethief · Member · Sep 21, 2015 at 7:43 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History

  View Your Billing History

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  timethief · Member · Sep 21, 2015 at 7:43 pm

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  Oh RATS! Staff already answered you here https://en.forums.wordpress.com/topic/first-time-buyer-on-wordpress-cancellation-question?replies=5#post-2468318
  This is a duplicate thread.

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  kspacies · Member · Sep 21, 2015 at 9:48 pm

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  Until now, I have never received an email to confirm this cancellation.

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  kspacies · Member · Sep 21, 2015 at 9:49 pm

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  Until now, I have never received an email to confirm this cancellation.

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  timethief · Member · Sep 21, 2015 at 9:59 pm

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  Please post only here https://en.forums.wordpress.com/topic/first-time-buyer-on-wordpress-cancellation-question?replies=5#post-2468318 where Staff are replying to you.