Cancellation and refund
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Hello,
Recently I subscribed for Domain Mapping for $13. Not long after I upgrade my plan to Premium plan for $79 and then upgraded again to Business Plan for $199. However I cancelled my plan but only able to cancel and refund the $199 receipt. How do i cancel the $79 and $13 receipt as I did not see any cancellation and refund link. All purchases are made between 2hours.
Looking forward for the solution.
By the way, the purchase are done 4hours ago from this post.Thank you.
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My username is Chestercc88. I linked tripzy.my to my tripzymy.wordpress.com after subscribing to Domain Mapping using the same username. Later, I upgraded my plan to Premium then to Business 1hour later.
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flagged for the staff to sort it out – they have a good record of fixing these types of things
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Thank you auxclass. I sure hope they can fix this as I saw there are few others encountered the same problem.
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If I may know, how long will the staff fix this problem as there are no possible ways to contact the staff directly.
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the staff will fix things when they get to the forum – sorry I don’t have the staff schedule on when they check in the forum – they will leave a reply here when they address your issues – they will also send you an email if there are private things not suitable for the forum
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May I know what is the status of my issue? How may I know if the staff have looked into my problem?
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Hello chestercc88!
I checked your account and found that the refund was issued, you can check the receipts at:
https://wordpress.com/me/billing
Please keep in mind, it can take several days for a refund to appear on your bank statement. You can check more information about refunds below:
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Hello carinapilar!
I am aware that my subscription for Business package has been cancelled. However, I am unable to cancel my Premium package as I could not find the link to request for a refund and I am still being charge for the Premium package. Can you help me on that carinapillar?
Looking forward for your speedy reponse.
Thank you in advance!
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Hello @carinapillar,
All of my subscription have been cancelled. Your assistance in this matter is greatly appreciated.
Thank you!
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