Cancellation and refund

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  mobsociety · Member · Nov 8, 2016 at 6:51 am

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  I need to cancel my purchase. It was made by mistake

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Nov 8, 2016 at 9:39 am

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  Aloha mobsociety, Here is a page with frequently asked questions about canceling your plan/domain and what you need to do:
  https://en.support.wordpress.com/faq-renewing-and-canceling/#canceling-your-plans-and-domains

  This page will explain the refund policy for any purchases you cancel:
  https://en.support.wordpress.com/refunds/

  Please let me know if you have any questions.

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  staff-doublebassd · Staff · Nov 8, 2016 at 9:11 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!