CANCELLATION AND REFUND

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  oarjo · Member · Feb 11, 2017 at 8:47 pm

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  Receive full refund for wesbsite set up and domain transfer – was only notified of a £74 refund although I paid £85.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 11, 2017 at 8:49 pm

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  Hello there,
  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Feb 13, 2017 at 3:19 pm

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  Hi there,

  It looks like you’ve already been helped with this via chat, but let me know if you still need any more help.