Cancellation and Refund

• 

  garbyelle · Member · Jun 26, 2017 at 6:13 am

  • Copy link
  • Add topic to favorites

  Hi there,
  I cancelled my subscription and domain name, but never got an email confirming this. It has disappeared from my website, the premium subscription has definitely been removed, but I did not get a confirmation. After having a quick look online, I noticed that I should have cancelled it in the ‘manage purchases’ section in order to activate the refund. I can see that I am entitled to a refund within 30 days or renewing by subscription, but I am not quite sure what to do from there. I look forward to getting an answer. Thank you.

  The blog I need help with is: (visible only to logged in users)

• 

  hacchism · Staff · Jun 26, 2017 at 8:20 am

  • Copy link

  Hi there,

  I’ve tagged this thread for staffs. Someone of them reaches you and assists you soon. Please wait for a moment patiently.

  Thanks :)

• 

  gemmacevans · Member · Jun 26, 2017 at 9:33 am

  • Copy link

  Hi garbyelle,

  It looks like a refund wasn’t issued when the plan was cancelled — sorry about that. I’ve just refunded the full amount to you and there is a copy of the refund receipt in your Billing History:

  https://wordpress.com/me/purchases/billing

  The money should reach your account in 7-14 business days, although international refunds (outside the US) can take a little longer.

  Please let me know if you need anything else!