Cancellation and refund

• 

  jmkrajic · Member · May 8, 2020 at 12:24 pm

  • Copy link
  • Add topic to favorites

  I cancelled my account a year ago. I just received a renewal charge I wasn’t expecting.

• 

  jagjeetparmar · Member · May 8, 2020 at 12:33 pm

  • Copy link

  Hello,

  Please share your WordPress.com site address to help you better.

  I am tagging this thread with modlook for the attention of the support team.

  Please be patient while someone from the support staff gets back to you on this.

  Hope this helps!

  Cheers!

• 

  staff-zinnia · Staff · May 8, 2020 at 6:03 pm

  • Copy link

  Hi jmkrajic –

  Thanks for getting in touch. There aren’t any charges on the account that you’ve contacted us from.

  Do you know which site you were billed for? If so, please share that information here.

  Otherwise, go to https://wpchrg.wordpress.com/, on the right hand side of the page there’s a contact support option. Use that to reach our billing team directly.

• 

  staff-zinnia · Staff · May 8, 2020 at 6:03 pm

  • Copy link

  jagjeetparmar – Thanks so much for your help in the forums :) Feel free to mention the bit about https://wpchrg.wordpress.com/ in the future if folks don’t provide a URL.