Cancellation and refund

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  zanrafel · Member · Oct 22, 2020 at 11:40 am

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  Hi there – I would like to cancel and get a refund of £21 for a renewal made today for http://www.thejewishvega.me.
  I cannot login (I do not have the email associated with it) and i have tried to delete it before to no avail.
  It says that you have a 96 hour policy for refunds for domain renewals – please could this be done?
  Thank you
  Rosanna

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  staff-totoro · Staff · Oct 22, 2020 at 9:33 pm

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  Hi there,

  I looked up thejewishvega.me but it does not seem to be a domain that is registered. It shows up nowhere in our system.

  You can also confirm here, it does not show as registered with any outside companies as well: https://gwhois.org/thejewishvega.me+dns

  Is it possible you copied down the wrong spelling in creating this request? I checked your WordPress.com account on this end, and I don’t see any upgrades (past or present) so it sounds like you may be referring to a different account other than @zanrafel

  You can confirm here there is no billing history on your @zanrafel account: https://wordpress.com/me/purchases/billing/

  If you can let us know the correct spelling of your site URL we’re happy to look it up in our system and discuss next steps, thanks!