Cancellation and refund

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  b52products · Member · Mar 12, 2021 at 2:54 pm

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  First name
  Giuseppe

  Last name
  Trinci

  Public display name
  Trinci/pro

  About me
  I want to cancel for a full refund, have been trying for a while and unable to do it otherwise, please close it as of now and credit my account in full.
  I find you to be very dishonest by not allowing me to cancel as I should.
  Please, advice, before I will buy and that could do damage to your Firm.
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  staff-ozmodiar · Staff · Mar 12, 2021 at 5:02 pm

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  Hi,

  What is the URL of the WordPress.com associated with the upgrade you are trying to refund?

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.

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  staff-ozmodiar · Staff · Apr 13, 2021 at 3:23 pm

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  Hello,

  Can you please see my reply to your post here:

  https://wordpress.com/forums/topic/cancellation-and-credit/#post-3663932

  For ease of communication, I am going to close this thread. Please post any follow up questions on the thread I link to above. Thanks!