Cancellation and refund

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  dariuskerbyart · Member · May 5, 2021 at 12:54 pm

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  today, i was charged 118 dollars for a website that i thought i cancelled. is there a chance i can receive a refund?

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  staff-doublebassd · Staff · May 5, 2021 at 2:13 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!

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  dariuskerbyart · Member · May 5, 2021 at 2:19 pm

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  hi, the useername i used was dariuskerbyart but i cannot find the upgrade or subscription that i was charged for and i have other emails but they won’t work, except for this one: (email visible only to moderators and staff)

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  helper-heroponriki · Member · May 5, 2021 at 3:35 pm

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  Hi there:

  As my colleague mentioned, the user account dariuskerbyart (the one you’re logged into and posting with on the forums) has zero purchases tied to the account, so the purchases may have originally been set up under a different WordPress.com user account.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  The transaction ID needed will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

  WordPress XXXXXXXXXX

  I hope that helps!

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  dariuskerbyart · Member · May 5, 2021 at 3:48 pm

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  okay i’ve put the information needed

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  dariuskerbyart · Member · May 5, 2021 at 3:59 pm

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  however, when i clicked on the receipt and it said that it couldn’t find it

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  staff-blorbo · Staff · May 5, 2021 at 6:27 pm

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  Ok, please contact us via billingsupport (at) wordpress (dot) com and our billing team will take care of this.

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  dariuskerbyart · Member · May 5, 2021 at 9:09 pm

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  where will i find this

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  staff-blorbo · Staff · May 5, 2021 at 9:16 pm

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  That’s an email address, please send an email to it explaining the situation, and our billing team will take care of this.

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  dariuskerbyart · Member · May 5, 2021 at 9:19 pm

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  oh okay thank you