Cancellation and Refund

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  gifteazy29 · Member · Feb 13, 2024 at 11:03 pm

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  Hi Team,

  Can I please know if my refund has been processed?

  Thank you.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 14, 2024 at 5:43 pm

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  Hi there,
  
  I wanted to confirm and see if you had reached out previously regarding a refund. I do not see any history of interaction with staff from the account you are reaching out from. Also, the only charge I see is for the Creator Plan that was purchased 82 days ago. Is that the charge that you are referencing?

  Please confirm that this is the subscription you are seeking a refund for and if there was a previous discussion with our staff regarding this request. I want to make sure I have all the context before proceeding with further support. Thank you!

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  gifteazy29 · Member · Feb 16, 2024 at 5:09 am

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  Yes please. Please see the attached screenshot as well.

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  staff-doublebassd · Staff · Feb 16, 2024 at 3:55 pm

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  Hi there,
  
  I removed the screenshot since it had personal information, but thank you for the confirmation.
  
  I have canceled your subscription for Creator Plan and refunded the charges back to you. It can take between 7-10 days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,