Cancellation and refund for charge

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  oullman7130 · Member · Sep 22, 2022 at 10:56 pm

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  On september 17th, I was charged to my capital one card under the name [redacted]. The transaction number is [redacted]
  I don’t recognize the reason for this charge as I don’t use any wordpress products, please cancel it. Thank you!

  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Sep 22, 2022 at 11:31 pm

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  Hey there! Here’s the site related to the charge:
  https://elevatecomposition.wordpress.com/about/

  Does that help? It sounds like it might be your site, just under another account.

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  oriooctopus · Member · Oct 3, 2022 at 6:06 pm

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  Thanks. I actually don’t know the login for that site, do you know what email it’s under?

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  supernovia · Staff · Oct 3, 2022 at 10:36 pm

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  Hi @oriooctopus, we can’t share the email address here: we’d need proof of ownership, and you wouldn’t want to share that publicly in the forums.

  But you can use the account recovery form:
  https://wordpress.com/support/account-recovery/#account-recovery-form

  Or, locate the charge and contact Billing directly:
  https://wpchrg.com

  Either way they’ll be able to help you sort this out.