Cancellation and Refund request

  • Unknown's avatar
    njmax5a · Member ·

    I am requesting a refund.

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    What are you requesting a refund for exactly? The reason why I ask is because I can’t see a purchase on this account.

    If you’re able to provide a URL to a website, this will help to track down the charge.

    Many thanks in advance.

  • Unknown's avatar
    njmax5a · Member ·

    Hi,

    Thanks for your reply. The concern I have is I was deducted this from my Natwest current account : 8-3-2021 POS WORDPRESS £255.00

    I have received no payment receipt.I immediately thought it had been deducted from wordpress.com , but there does not appear to be any payment
    from my account to you.That is what you also are seeing.Please forward to me any ideas or updates you have to let me know what is in your opinion
    the most likely culprit or wordpress business involved here. I appreciate your input.

    Regards ,

    Nigel Howse

    C/O (email visible only to moderators and staff)

  • aleone89 · Staff ·

    Hello there,

    Many thanks for reaching out.

    That amount looks like it could be for a WordPress.com business plan.

    Are you able to locate a transaction ID of the charge – it should be on the statement of the card charged.

    View Your Billing History

    Many thanks in advance.

  • Unknown's avatar
    njmax5a · Member ·

    Hi,
    Sorry for the delay in answering. The only transaction ID I can find is this : WordPress vb2z2hj4 . According to my Natwest account statement it was paid for ‘POS’ , as point of sale on the 8th of March ’21.

    I hope this helps. Unfortunately , I have no other details and can’t so far unearth anything else relating to wordpress or other hosting sites like NameCheap , Hostgator or BlueHost. I’d appreciate anything you can find to tell me who this is.

    Regards ,

    Nigel Howse

  • staff-doublebassd · Staff ·

    Hi there,

    Thank you for sharing the transaction ID. This is for the site automaticnewswebsite.com under the account username socialnjh59. Do you have the login credentials for that account. Either way, I can cancel that upgrade for you, but I wanted to confirm because it will remove the business features connected to the site.

    Let us know, thanks!

  • Unknown's avatar
    njmax5a · Member ·

    Hi darnelldibbles ,

    Many thanks for your reply. I really appreciate your help and offer here. Following your lead I have found a connection but it does not get me online to this site .
    I enclose a copy of my information , but I am requesting you to cancel this payment and upgrade.I am not concerned about the business features being removed , as I feel on this occasion
    this business has not been open or honest. I have not been contacted nor received a receipt for this payment from them.

    Regards ,
    Nigel Howse

  • staff-blorbo · Staff ·

    No worries, we just wanted to confirm first. As this could be a security matter, we can’t cancel one account’s service just because another account wants us to. :)

    But, you have provided the correct info, so I have now canceled and refunded this.

    Depending on your credit card provider, it can take up to 10 days for the credit to appear on your statement.

    You can also use that transaction ID to recover access to the account which was charged by following the steps at https://wordpress.com/support/account-recovery/#account-recovery-form

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