Cancellation and refundq

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  moncherrychocolatebouquets · Member · Aug 18, 2018 at 8:37 pm

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  Hi i have just cancelled my acount for which i have paid yesterday £36.i asked for refund and just receaved an email that i will receave a refund of £21.
  Why?
  As i cancelled the registration within 48 hours

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Aug 18, 2018 at 8:46 pm

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  moncherrychocolatebouquets · Member · Aug 18, 2018 at 8:51 pm

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  Thank you so much

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  justjennifer · Member · Aug 19, 2018 at 7:07 am

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  Hi there, Staff will reply when they look in on this thread

  Just noting here that you should never cancel a domain if you intend to use it, even if it’s somewhere else on the web. If you don’t want to use the domain with a WordPressdotcom site, you can point your newly registered domain’s name servers to your new web hosting until you can transfer it to them after 60 days, or just keep the domain here and continue pointing it to your new site elsewhere.

  More info here: https://en.support.wordpress.com/domains/cancel-domain/

  Thanks for your patience while Staff get back to you. If you change your mind about the domain cancellation, let us know.

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  gemmacevans · Member · Aug 19, 2018 at 11:18 am

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  Hi moncherrychocolatebouquets,

  The domain cost hasn’t been refunded yet but I can take care of that for you. Before I do, is your plan to use moncherrychocolatebouquets.com on another site or is the domain no longer needed at all? Cancelling a domain means giving up ownership so I just want to double check.

  If the domain isn’t needed, I can issue a refund for the remaining amount.

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  moncherrychocolatebouquets · Member · Aug 19, 2018 at 11:57 am

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  Just no longer needed not even the domain.thank you for your help
  Kind regards

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  gemmacevans · Member · Aug 19, 2018 at 5:33 pm

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  Thanks for confirming, I’ve refunded the remaining amount and there is confirmation of this in your Billing History:

  https://wordpress.com/me/purchases/billing

  Refunds usually take 5-10 business days to show on statements but international refunds (outside the US) can take a little longer to arrive.

  I hope this helps.