Cancellation domain not done

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  augella · Member · Oct 2, 2013 at 4:43 pm

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  This is the second time that I ask you to cancel my domain. The first time I did so with the cancel button and by sending you a message within 2 days of purchase.
  Can you please delete this domain and refund it ?
  Thanking you in advance
  Augella

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 2, 2013 at 5:01 pm

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  Are your referring to this thread?
  https://en.forums.wordpress.com/topic/custom-refund-1?replies=2#post-1391109

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  timethief · Member · Oct 2, 2013 at 5:02 pm

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  your = you

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  rachelmcr · Member · Oct 7, 2013 at 9:48 am

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  Hi Augella,

  As timethief mentioned, we received a request on August 15 to cancel your Custom Design upgrade. We cancelled and fully refunded that upgrade. However, that was the only cancellation request we received.

  Unfortunately, your domain has passed the 48-hour refund policy on registered domains. Please note that this is different from other upgrades and is stated during the purchase process.

  Canceling a domain after 2 days of purchase means you completely give up ownership of the domain. There is no guarantee the domain will become available to re-register after cancellation.

  You are welcome to keep your domain with us and update the nameservers to point to another hosting provider by following this guide:
  http://en.support.wordpress.com/domains/change-name-servers/

  After 60 days from the date of purchase or registrant contact information change, you may also transfer your domain to another registrar by following this guide:
  http://en.support.wordpress.com/domains/transfer-domain-registration/

  If you would like to completely cancel your ownership of the domain name, please reply to confirm.