Cancellation E-mail not received

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  gogreensurvey · Member · Feb 11, 2015 at 2:21 pm

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  Hi there,

  I have decided to move on to wordpress.org
  I am currently on a free PREMIUM trial and I want to cancel my wordpress.com account before I get billed.
  I already followed the instructions to cancel, but when I go to “My upgrades” and cancel the bundle (Since I don’t need to keep the registered domain), the cancellation e-mail never gets to me.

  I have received an email from “sales” asking me to confirm my e-mail address, but never asking me to confirm the cancellation.
  Under “Billing” it still appears as if my account was to be charged with the full Premium plan soon as part of the automatic renewal.

  Thanks in advance.

  The blog I need help with is: (visible only to logged in users)

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  pmciano · Member · Feb 11, 2015 at 4:59 pm

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  @gogreensurvey

  I’d be happy to cancel gogreensurvey.org and your WordPress.com Premium Plan Trial.

  Before I proceed, there are a few points I need to cover.

  If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

  If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Once you confirm how you’d like to proceed, I will get started processing your transaction :-)

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  gogreensurvey · Member · Feb 11, 2015 at 5:34 pm

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  Hey,

  I have already registered a new domain for my wordpress.org site so I won’t be needing the domain I’ve created for wordpress.com (gogreensurvey.org)

  If it is too troublesome to release the domain then I can keep it, but I won’t be active on this account anymore.

  The main thing is that the “Premium” billing renewal gets cancelled.

  Thanks again!

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  pmciano · Member · Feb 11, 2015 at 7:03 pm

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  @gogreensurvey

  No trouble at all.

  I’ve canceled gogreensurvey.org and your WordPress.com Premium Plan.

  Let us know if you have any more questions :-)