Cancellation Email

• 

  klbanks · Member · Sep 29, 2016 at 12:12 am

  • Copy link
  • Add topic to favorites

  I cancelled the domain and plan I purchased the same day I originally purchased them, however I never received an email cancellation form. Can you check and make sure my plan and domain are cancelled and a refund has been issued?

  The blog I need help with is: (visible only to logged in users)

• 

  mariahpierson · Member · Sep 29, 2016 at 2:54 pm

  • Copy link

  Hi there,

  Please make sure the email you have entered here is correct:
  https://wordpress.com/me/account

  I will add the modlook tag to this thread so that someone on Staff can take a look. Please be patient while waiting for a response.

• 

  klbanks · Member · Sep 29, 2016 at 2:59 pm

  • Copy link

  Thank you!

• 

  mariahpierson · Member · Sep 29, 2016 at 3:02 pm

  • Copy link

  You’re welcome!

• 

  staff-zinnia · Staff · Sep 29, 2016 at 4:27 pm

  • Copy link

  Howdy!

  Thanks for the tag, Mariah :)

  I see that your WordPress.com Personal Plan and domain were both cancelled and refunded on 9/25/16. It can take up to 7 business days for the funds to be posted back into your account, but the refund has been processed.

  Let me know if I can help with anything else.
  Best Wishes!

• 

  klbanks · Member · Sep 29, 2016 at 4:32 pm

  • Copy link

  Perfect! Thanks everyone!

• 

  mariahpierson · Member · Sep 29, 2016 at 4:36 pm

  • Copy link

  You’re welcome, you’re welcome. ;)

• 

  staff-zinnia · Staff · Sep 29, 2016 at 4:41 pm

  • Copy link

  No problem, take care!