Cancellation Hasn't been fully refunded

  • Unknown's avatar
    okkmo · Member ·

    Hi there,
    I’ve purchased Premium, a domain and two gApps (total of £165). The next day I requested a refund and the request was within 24 hours. On my Billing history it states: refund for two gapps (£80) and only £45 for a Premium making a total of £125. Why didn’t they refund me full cost of the Premium?
    Thanks!

  • staff-doublebassd · Staff ·

    Hey there,

    Apologies for that! I have canceled your subscription for the Premium upgrade and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

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