Cancellation Issue

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  tamilfarmingcanada · Member · Feb 5, 2023 at 10:26 pm

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  Hi, I just cancelled my membership, but it says I will only receice $30, when I paid $60CAD.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Feb 5, 2023 at 11:58 pm

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  Hi there,

  On our end I show that there is a domain transfer in-progress for krishresi.live

  Because of this we are not able to fully cancel your upgrade until the transfer is complete. Otherwise there is a risk of losing the domain.
  
  We are not able to cancel transfers on our end but you may be able to contact your current registrar and ask them to cancel from their side. If we can confirm that the transfer is cancelled we will be able to refund.

  Let us know if you need further assistance or if you have any questions.

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  tamilfarmingcanada · Member · Feb 6, 2023 at 8:40 pm

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  So I will get the rest of the refund after the cancellation is complete?

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  tamilfarmingcanada · Member · Feb 6, 2023 at 8:41 pm

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  So what happens after full cancellation?

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  staff-doublebassd · Staff · Feb 6, 2023 at 9:13 pm

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  Hi there,
  
  Yes, if you can cancel the transfer from your current registrar, we can initiate the refund on our end. Keep us updated on what you hear from your current registrar.
  
  Thanks!