Cancellation issue’s

• 

  gabytzutnt · Member · Feb 12, 2020 at 9:46 pm

  • Copy link
  • Add topic to favorites

  I tried to cancel my account and get a refund but the instructions don’t get me anywhere.Is there another way that I can do this?Thank you

• 

  staff-doublebassd · Staff · Feb 12, 2020 at 9:55 pm

  • Copy link

  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!