Cancellation of my account
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I request the cancellation of my account, the canellation of any automatic renewal as well as the refund of the 318 euros that you debited from my paypal account on Jan 23rd 2021.
Thank you to acknowledge receipt of this mailThe blog I need help with is: (visible only to logged in users)
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Your Business Plan for
tuto-marketing.comwas renewed on January 23 since auto-renew was enabled on the plan.Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy
However, instead you initiated a chargeback dispute with PayPal: https://wordpress.com/support/payment/chargebacks/
We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with PayPal, we’ll be happy to issue a refund.
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Thanks for letting us know. I have already canceled your subscriptions and issued a refund. It should reach you within 5-10 working days, although some banks can take longer to process it.
As for canceling your account, before you’ll be able to do that, we’ll need to revert your site to the state before you uploaded the first plugin/third-party theme. That can result in recent content loss.
I understand that this is not a problem for you since you’re thinking about closing your account, but I would appreciate it if you could confirm that’s the case.
Thanks! -
The refund had been done, thank you
You can cancel my account. I understood that I may lost some recent contents. Thank you to inform me when it is done. -
Hi there,
I was able to revert the site for you.
You can permanently close your account by logging in and going to the following link:
https://wordpress.com/me/account/close
For more information on closing your account, please visit our support page:
Thanks,
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Hi,
I want to unsubscribe from my paid account and keep my free account. What should I do?
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That’s how you’re set up currently, so no changes needed from here. If you want to remove the extra “com” in your address, you can change the URL to something else if it’s available:
https://wordpress.com/support/changing-site-address/ -
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