Cancellation of my account

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  tutomarkting · Member · Jan 27, 2021 at 7:58 pm

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  I request the cancellation of my account, the canellation of any automatic renewal as well as the refund of the 318 euros that you debited from my paypal account on Jan 23rd 2021.
  Thank you to acknowledge receipt of this mail

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jan 27, 2021 at 9:40 pm

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  Your Business Plan for tuto-marketing.com was renewed on January 23 since auto-renew was enabled on the plan.

  Typically, you can cancel and refund these via https://wordpress.com/me/purchases in accordance with our refund policy https://wordpress.com/support/manage-purchases/#refund-policy

  However, instead you initiated a chargeback dispute with PayPal: https://wordpress.com/support/payment/chargebacks/

  We can still issue a refund for this, but not while the chargeback dispute is active. Once you have canceled that dispute with PayPal, we’ll be happy to issue a refund.

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  tutomarkting · Member · Jan 29, 2021 at 1:55 pm

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  Understood.

  The dispute is now closed with PayPal.
  How will you issue the refund ?

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  staff-mckluskey · Staff · Jan 29, 2021 at 2:27 pm

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  Thanks for letting us know. I have already canceled your subscriptions and issued a refund. It should reach you within 5-10 working days, although some banks can take longer to process it.

  As for canceling your account, before you’ll be able to do that, we’ll need to revert your site to the state before you uploaded the first plugin/third-party theme. That can result in recent content loss.
  I understand that this is not a problem for you since you’re thinking about closing your account, but I would appreciate it if you could confirm that’s the case.
  Thanks!

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  tutomarkting · Member · Feb 1, 2021 at 6:52 pm

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  The refund had been done, thank you
  You can cancel my account. I understood that I may lost some recent contents. Thank you to inform me when it is done.

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  staff-doublebassd · Staff · Feb 1, 2021 at 9:22 pm

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  Hi there,

  I was able to revert the site for you.

  You can permanently close your account by logging in and going to the following link:

  https://wordpress.com/me/account/close

  For more information on closing your account, please visit our support page:

  Close Your Account

  Thanks,

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  tutomarkting · Member · Feb 5, 2021 at 4:23 pm

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  Hi,

  I want to unsubscribe from my paid account and keep my free account. What should I do?

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  supernovia · Staff · Feb 5, 2021 at 7:25 pm

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  That’s how you’re set up currently, so no changes needed from here. If you want to remove the extra “com” in your address, you can change the URL to something else if it’s available:
  https://wordpress.com/support/changing-site-address/

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  tutomarkting · Member · Feb 7, 2021 at 6:55 pm

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  Ok thank you !