Cancellation of my payment as of May 8th

  • Unknown's avatar
    akikoabe007 · Member ·

    I no longer use this site so please cancell my payment and delete the domain mantioned below. I cancelled this domain last year.

    請求先:
    TOKYO BAY English Coaching Studio
    (email visible only to moderators and staff)
    Mastercard **** **** **** [redacted]
    2020年5月08日
    ご注文内容
    レシート ID: [redacted]
    取引 ID: [redacted]
    項目
    金額
    ドメイン登録
    ecoahing7.com
    (有効期限: 2021年6月7日)*
    ¥2,200
    WordPress.com ビジネス
    ecoahing7.com
    (有効期限: 2022年6月7日)*
    ¥59,000
    合計
    ¥61,200

    *この製品は自動更新されますが、更新の設定の変更はいつでもできます

  • Unknown's avatar
    natalixia · Member ·

    Hi akikoabe007,

    Have you tried to contact Support team via https://wordpress.com/help/contact or email them at [email redacted] ?

    I hope your issue will be solved soon, cheers!

  • kokkieh · Staff ·

    Hi there,

    This is a public forum. Please don’t post sensitive information like partial credit card numbers or transaction IDs here – anyone with access to the internet can see what you post here.

    The ecoahing7.com domain does not belong to the akikoabe007 account you’re using to post here. Log out of this account, and log back in as the account that owns that site, and you’ll be able cancel your upgrades from the Purchases page.

    If you don’t remember the login details for the correct account, please follow our account recovery steps at https://en.support.wordpress.com/account-recovery/


    @natalixia    ,

    If you see someone post private information in the forums, please tag the thread with the tag, modlook, so we can remove it.

    Also, if the wpcomhelp tag is present on a thread, it means it was created via the contact form at https://wordpress.com/help/contact, so referring people to that contact form is not helpful.

    If someone is logged into an account with a paid upgrade, that contact form will take them directly to staff support, else it will bring them here to the forums.

    Please do not post the support contact email itself in the forums.

    If you haven’t yet, please also look at our volunteer guidelines here:

    WordPress.com Volunteers

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