Cancellation of plan and refund

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  ejgparaplanning · Member · Jan 10, 2021 at 7:13 pm

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  Hi, I have been charged under auto renewal but I have not used WordPress at all and wish to get a refund. How do I go about doing this?

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  staff-totoro · Staff · Jan 11, 2021 at 2:42 am

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  Hi there,

  Have you contested this charge with your bank? If so please ask them to cancel the dispute on their end and then we are happy to refund.

  To explain, when a transaction is disputed with your credit card company, that “locks” is so that we are not able to refund. We can only refund once we are able to confirm that the payment dispute has been cancelled.

  Thanks!

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  ejgparaplanning · Member · Jan 12, 2021 at 11:34 pm

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  Hi Jerry

  PayPal has confirmed that they have declined the contested charge their end so WP should be able to process the refund.

  Please can you confirm!?

  Kind regards

  Eliot

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  staff-totoro · Staff · Jan 13, 2021 at 12:04 am

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  Hi there,

  It can be a few days until we see the dispute is dropped on this end. I can confirm that we still show this as “under review” but that should be removed eventually, and we can refund at that time.

  I have set a followup to check on this in a few days and will update you here as soon as I know more. Thanks for your patience!

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  ejgparaplanning · Member · Jan 13, 2021 at 3:05 am

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  Hi Jerry

  Thank you for your quick response.

  I will give it a few more days and check back with you.

  Kind regards

  Eliot

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  lisiacraft · Member · Jan 13, 2021 at 9:17 am

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  Hi there.

  Regrettably my company, Lisiacraft, has ceased trading and therefore I do not wish to renew my subscription.

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  fstat · Staff · Jan 13, 2021 at 9:39 am

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  Hi @lisiacraft,

  You can therefore cancel your upgrades by going to your Purchases page (https://wordpress.com/me/purchases). If you need further assistance you can contact us via live chat at https://wordpress.com/help/contact

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  ejgparaplanning · Member · Jan 14, 2021 at 5:17 pm

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  staff-totoro

  Hi Jerry

  Please can you check your end whether the dispute has now been dropped, for you to process the WordPress Premium refund?

  Thank you.

  Eliot

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  staff-ozmodiar · Staff · Jan 14, 2021 at 7:10 pm

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  It looks like we’re able to process the refund now.

  However, before we do so, can you please confirm that you no longer wish to use the domain ejgparaplanning.com in the future in any fashion?

  If you think you’ll be using ejgparaplanning.com again, here or at another web host, you should cancel/refund your WordPress.com plan, but keep the domain registration. Canceling a domain can make it difficult or impossible to register again later.

  If you wish to keep the domain, your refund will be £84. If you wish to cancel the plan and the domain, your refund would be the full £99.

  Please let us know.

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  ejgparaplanning · Member · Jan 14, 2021 at 10:30 pm

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  staff-ozmodiar

  Hello,

  Thank you for your quick response.

  Please kindly cancel both the plan and the domain. How long do refunds usually take to process?

  Kind regards

  Eliot Gibson

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  supernovia · Staff · Jan 14, 2021 at 11:20 pm

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  Hi Eliot, everything is cancelled and your refund has been initiated. The timing depends on how long it takes to route back to your bank, and typically we suggest allowing 5-10 business days. With it being PayPal, though, it should be sooner than that.

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  ejgparaplanning · Member · Jan 15, 2021 at 9:04 am

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  Thank, you @supernovia