Cancellation of premium account

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  trends4travel · Member · Mar 26, 2015 at 8:06 pm

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  Hi,

  On my website I had a domain mapping which I had paid for.
  Then I tried the premium account.
  I wasn’t satisfied with the benifts so I canceled the premium account.
  In the premium account, the mapping was included (although I already paid for this before)
  I had to cancel the premium account with the mapping to get the full refund of 80 euros.
  Now, the domain mapping is gone completely so my website is offline.
  If I try to set the domain mapping again, I have to pay for it again.
  I would like to have the domain mapping back without paying for it again.

  Kind regards Katie

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 26, 2015 at 8:28 pm

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  What is the domain URL you refer to starting with http://

  Note that I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  trends4travel · Member · Mar 26, 2015 at 9:21 pm

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  The domain URL is http://www.trends4travel.com

  I have subscribed, thx!

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  timethief · Member · Mar 26, 2015 at 9:25 pm

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  Thanks for the URL and you are welcome.

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  trends4travel · Member · Mar 27, 2015 at 2:47 pm

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  My website is offline since yesterday evening.. I can’t find any contact details for the staff. What should I do?
  I’m thinking about paying for the domain mapping again and counting on getting my money back..
  I hope anyone can help! :)

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  jeremeylduvall · Member · Mar 30, 2015 at 2:50 pm

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  Hi @trends4travel,

  When you cancelled the Premium bundle, you received a full refund for that charge as shown here:

  https://trends4travel.wordpress.com/wp-admin/paid-upgrades.php?page=billing-history

  Since you received a full refund, you would need to pay again for the Domain Mapping upgrade, which it looks like you’ve already done. Your domain seems to be up and running again. Can you let me know if you have any more trouble?

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  trends4travel · Member · Mar 30, 2015 at 3:09 pm

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  Hi,
  Thanks for your reply.
  I already did the domain mapping again indeed.
  The problem is, I’ve paid for the domain mapping in september and now I had to pay for the same domain mapping again. It’s an annual payment so I should pay in September again instead of now.

  Kind regards, Katie

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  jeremeylduvall · Member · Mar 30, 2015 at 5:23 pm

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  Thanks for clarifying Katie, and sorry I overlooked this in the first place! I went ahead and extended your expiration date to 9/26/16 (another 6 months) to make up for the time that you still had on your previous payment:

  https://trends4travel.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Does that work?

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  trends4travel · Member · Mar 31, 2015 at 5:23 pm

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  That’s perfect, thank you very much for your help! :)

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  jeremeylduvall · Member · Mar 31, 2015 at 8:20 pm

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  No problem!