Cancellation of premium account for jimsobservations

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  booksbyjasperburns · Member · Dec 12, 2019 at 4:31 pm

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  My father, Jim Burns, has passed away as of 12/10/2019 and I would like to cancel the premium status of his account. I do not have his password. Advice? The credit card will be cancelled shortly, but I wanted to be sure no charges will be applied.

  His info is as follows:

  user name (?); jimb414
  email: (email visible only to moderators and staff)
  Credit Card on file: [redacted by staff]
  blog: jimsobservations.com

  Thanks!

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  themagicrobot · Member · Dec 12, 2019 at 6:02 pm

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  It appears that domain doesn’t expire until August 2020. It might be worth following up here: https://en.support.wordpress.com/deceased-user/

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  kokkieh · Staff · Dec 13, 2019 at 5:43 am

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  Hi there,

  Please follow our deceased user process above if you want to claim ownership of the account, or you can contact our billing support team via http://en.support.wordpress.com/contact/?whywasi=charged if you just want to cancel future renewals.

  
  @themagicrobot,

  Please modlook threads where people post any private billing info – partial credit card details like those posted above are enough to gain access to an account on some services (including at one point Amazon), so should not be left on a public forum.

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  themagicrobot · Member · Dec 13, 2019 at 10:44 am

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  @kokkieh I usually do but missed that one. Apologies.