cancellation of premium and business package.
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When I less than 30 days ago registered at wordpress, I first chose the premium package and then upgraded to the business package. so I payed 99 usd + 199 usd.
Now I wanted to cancel and first chose to cancel the business package , it worked and I received a ticket of refund of 199 usd. But now I want to cancel the premium package aswell but when I go to the same place it says I have no package, that I have the free account. I want a refund of the 99 usd aswell. Do anyone know what to do? -
We require some relevant details to help.
Exactly which username account registered the blog and purchased the upgrades for it?
What is the URL of the underlying .wordpress.com blog, please?If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
In this case and when we need Staff help with issues Volunteers cannot resolve we type modlook into the sidebar tags on our forum threads. I did that for you.
From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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My username is Triphopshop and It was during the same login that I first upgraded to the premium package and then to business package. I receiced triphopshopdotcom.wordpress.com and I tried to connect Triphopshop.com that I already own but never followed through with mapping it.
Is that answer enough?
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Hey Triphoshop, did u manage to get the $99 refund?
I encountered the same problem as well. -
Hey there @triphopshop,
Not a problem! I have canceled your subscription for the premium package and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.
Please let me know if you have any other questions.
Take care,
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I saw that you deleted your site, so I refunded your subscriptions as well.
Let me know if you have any questions.
Thanks!
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Hello carinapilar!
I am aware that my subscription for Business package has been cancelled. However, I am unable to cancel my Premium package as I could not find the link to request for a refund and I am still being charge for the Premium package. Can you help me on that carinapillar?
Looking forward for your speedy reponse.
Thank you in advance!
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Hello staff-doublebassd,
All of my subscription have been cancelled. Your assistance in this matter is greatly appreciated.
Thank you!
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