Cancellation of Premium – Mapping not refunded

• 

  tmihalek · Member · Mar 22, 2017 at 7:48 pm

  • Copy link
  • Add topic to favorites

  I ordered WordPress Premium for $99 a year and cancelled after an hour – realizing it’s not the right fit. The refund only shows $86, I’m assuming because the $13 mapping was ‘free’. How can I be assured the other $13 will be refunded as well?

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Mar 22, 2017 at 7:50 pm

  • Copy link

  Are you using or do you plan to use the domain on another site?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  tmihalek · Member · Mar 22, 2017 at 7:53 pm

  • Copy link

  Not planning on it right now.

• 

  timethief · Member · Mar 22, 2017 at 7:54 pm

  • Copy link

  Thanks for confirming that. Be patient while waiting for Staff.

• 

  staff-doublebassd · Staff · Mar 22, 2017 at 9:59 pm

  • Copy link

  Hey there,

  Not a problem! I have canceled your subscription for cryptonary.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,