Cancellation of Premium – refund of unused months.

  • Unknown's avatar
    maggiewardstyle543873327 · Member ·

    Hi, I have cancelled my upgrade to Premium which I have paid for until September next year. This is because I don’t believe it was made clear that there is no option to use drag and drop plugins such as Elementor pro and I need this functionality. Please can you confirm I can receive a refund for the months that I have not utilised? i.e. from tomorrow (14th November) to the contract end in September next year?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ninadpatil01 · Member ·

    Hi there,

    For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund.

    You can read more details here:

    Refund a Purchase

    Thanks.

  • kokkieh · Staff ·

    Hi there,

    We do not offer pro-rated refunds on WordPress.com for upgrades cancelled past the refund period. I’ll follow up with you via email.

    I don’t believe it was made clear that there is no option to use drag and drop plugins such as Elementor pro and I need this functionality.

    We outline which plugin functionality is available in each WordPress.com plan at https://en.support.wordpress.com/plugins/, and we also indicate that plugins can only be used in the Business Plan at both My Site ->Plans and at https://wordpress.com/pricing/

  • The topic ‘Cancellation of Premium – refund of unused months.’ is closed to new replies.